Frequently Asked Questions
Everything you need to know about our natural beauty products and services.
How can I track my L'Occitane order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also view your order status by logging into your account and visiting the 'My Orders' section.
What is your return policy for beauty products?
We accept returns for products purchased from our website within 30 days of the delivery date. Items must be in their original packaging and in new or lightly used condition.
Are L'Occitane products tested on animals?
L'Occitane does not test its products, active ingredients, or raw materials on animals at any point in the product development or manufacturing process.
How do I find the right skincare routine for my skin type?
We offer a 'Skin Care Diagnosis' tool on our website to help you identify your skin type and concerns. Alternatively, you can visit any L'Occitane boutique for a personalized consultation with our beauty experts.
Does L'Occitane offer eco-friendly packaging?
Yes, we are committed to reducing waste. We offer 'Eco-Refills' for many of our best-selling products, which use up to 90% less plastic than original containers, and we utilize recycled materials for our shipping boxes.
Can I use multiple promotional codes on one order?
Generally, only one promotional code can be applied per order. Free shipping offers may sometimes be combined with a discount code, depending on the specific terms of the promotion.